Giving the Expectancy-Value Model a Heart

Henning, V., Hennig-Thurau, T. & Feiereisen, S. (2012). Giving the Expectancy-Value Model a Heart. Psychology and Marketing, 29(10), pp. 765-781. doi: 10.1002/mar.20562

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Abstract

Over the past decade, research in consumer behavior has debated the role of emotion in consumer decision making intensively but has offered few attempts to integrate emotion-related findings with established theoretical frameworks. This manuscript augments the classical expectancy-value model of attitude with a dimensional model of emotion. An experiment involving 308 college students who face actual purchase decisions shows that predictions of attitudes, behavioral intentions and actual behavior can be improved through the use of the augmented model for both hedonic and utilitarian products. The augmented model has theoretical implications for marketing scholars as well as practical uses for marketers.

Item Type: Article
Additional Information: This is the peer reviewed version of the following article: Henning, V., Hennig-Thurau, T. and Feiereisen, S. (2012), Giving the Expectancy-Value Model a Heart. Psychol. Mark., 29: 765–781., which has been published in final form at doi: 10.1002/mar.20562. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Cass Business School
URI: http://openaccess.city.ac.uk/id/eprint/14453

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