Cognitive artifacts in support of medical shift handover: An in use, in situ evaluation

Wilson, S., Galliers, J. R. & Fone, J. (2007). Cognitive artifacts in support of medical shift handover: An in use, in situ evaluation. International Journal of Human-Computer Interaction, 22(1-2), pp. 59-80. doi: 10.1080/10447310709336955

[img]
Preview
PDF
Download (406kB) | Preview

Abstract

Technologies introduced to support complex and critical work practices merit rigorous and effective evaluation. However, evaluation strategies often fall short of evaluating real use by practitioners in the workplace and thereby miss an opportunity to gauge the true impact of the technology on the work. This article reports an in use, in situ evaluation of 2 cognitive artifacts that support the everyday work of handover in a healthcare setting. The evaluation drew inspiration from the theoretical viewpoint offered by distributed cognition, focusing on the information content, representational media, and context of use of the artifacts. The article discusses how this approach led to insights about the artifacts and their support of the work that could not have been obtained with more traditional evaluation techniques. Specifically, the argument is made that the ubiquitous approach of user testing with its reliance on think-alouds and observations of interaction is inadequate in this context and set an initial agenda for issues that should be addressed by in use, in situ evaluations.

Item Type: Article
Uncontrolled Keywords: Science & Technology, Technology, Computer Science, Cybernetics, Ergonomics, Computer Science, Engineering, USABILITY EVALUATION, CHALLENGES
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
R Medicine > RA Public aspects of medicine
Divisions: School of Informatics > Centre for Human Computer Interaction Design
URI: http://openaccess.city.ac.uk/id/eprint/2636

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year

View more statistics