Designing Troubleshooting Support Cards for Novice End-User Developers of Physical Computing Prototypes
Booth, T., Bird, J., Stumpf, S. 
ORCID: 0000-0001-6482-1973 & Jones, S (2019).
Designing Troubleshooting Support Cards for Novice End-User Developers of Physical Computing Prototypes.
In: Malizia, A., Valtolina, S., Morch, A. , Serrano, A. & Stratton, A. (Eds.),
End-User Development. IS-EUD 2019.
International Symposium on End User Development. IS-EUD 2019, 10-12 July 2019, Hatfield, UK.
doi: 10.1007/978-3-030-24781-2_15
Abstract
Previous work has shown that end-user developers (EUDs) find diagnosing and fixing circuit bugs in physical computing prototypes challenging. This paper reports on the design of a card deck to support troubleshooting by novice EUDs. The deck provides EUDs with ideas for different troubleshooting tactics and guides them in their use by encouraging reflection to help build EUDs’ troubleshooting knowledge and skill. We describe the design process and the resulting card deck. Our work contributes a new way of supporting EUDs in troubleshooting physical computing prototypes.
| Publication Type: | Conference or Workshop Item (Paper) |
|---|---|
| Publisher Keywords: | End-user development, Physical computing, Troubleshooting, Cards, Support tools |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Departments: | School of Science & Technology > Computer Science |
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