City Research Online

Abstract

Purpose
In order to understand the totality, diversity and richness of human information behavior, increasing research attention has been paid to examining serendipity in the context of information acquisition. However, several issues have arisen as this research subfield has tried to find its feet; we have used different, inconsistent terminology to define this phenomenon (e.g. information encountering, accidental information discovery, incidental information acquisition), the scope of the phenomenon has not been clearly defined and its nature was not fully understood or fleshed-out.

Design/methodology/approach
In this paper, information encountering (IE) was proposed as the preferred term for serendipity in the context of information acquisition.

Findings
A reconceptualized definition and scope of IE was presented, a temporal model of IE and a refined model of IE that integrates the IE process with contextual factors and extends previous models of IE to include additional information acquisition activities pre- and postencounter.

Originality/value
By providing a more precise definition, clearer scope and richer theoretical description of the nature of IE, there was hope to make the phenomenon of serendipity in the context of information acquisition more accessible, encouraging future research consistency and thereby promoting deeper, more unified theoretical development.

Publication Type:	Article
Additional Information:	Published by Emerald
Publisher Keywords:	Information encountering, serendipity, passive information acquisition, information behavior, information seeking, models
Subjects:	H Social Sciences > HM Sociology Q Science > QA Mathematics > QA75 Electronic computers. Computer science Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Departments:	School of Science & Technology > Computer Science > Human Computer Interaction Design
SWORD Depositor:	Symplectic Administrator

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