City Research Online

Abstract

This interview-based study of the Financial Services Culture Board informs discussions about the legacy of the organisation by examining its most impactful activities, the cultural changes taking place among member firms since 2015-16, and its best practices and most valuable features. According to interviewees, the FSCB had its greatest impact through its survey and assessment framework, followed by the roundtables and behavioural experiments. Board interviews, ethnographic training and grounded theory were also mentioned. Among the key improvements in bank culture during the FSCB’s existence, interviewees consistently mention a greater awareness of organisational culture, as well as improvements in several dimensions of culture, chiefly in leadership, wellbeing, as well as diversity and inclusion. Interviewees report that the FSCB’s best practices and most valuable features are its focus on organisational culture, its emphasis on holding a mirror rather than prescribing, its pursuit of trust and confidentiality, its reliance on behavioural science, its diverse board composition, and its strong academic connection.

Publication Type:	Monograph (Working Paper)
Subjects:	H Social Sciences > HG Finance
Departments:	Bayes Business School > Management

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