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From Inquiry to Action in Complex Situations - A Sociotechnical Approach to Interactive Management

Cárdenas, A. (2000). From Inquiry to Action in Complex Situations - A Sociotechnical Approach to Interactive Management. (Unpublished Doctoral thesis, City, University of London)


The research work reported in this thesis started with the idea of pursuing the line of research that led to the development of Interactive Management. Socio-Technical Systems Theory was used as a theoretical frame of reference to compare with Interactive Management in order to identify particular areas in which further research on Interactive Management would be significant. As a result of the comparison it was concluded,
among other things, that Interactive Management portrays an inquiry-oriented approach to complexity while Socio-technical Systems Theory represents an action-oriented approach. Based on this conclusion the research focused on the study of the factors that contribute or inhibit to put into action the results of the inquiry process of Interactive Management, i.e., to carry out the implementation process.

The conceptual development of the research included the study of the implications of a systemic intervention in the context of complex situations, and a preliminary conceptual framework was developed to be used as a basis for the design of the field research. A qualitative research approach was followed during the field research, which included the completion of a case study and a series of interviews with practitioners and clients of Interactive Management.

The results of the field research were helpful in supporting the conclusion that the Interactive Management process does contribute to promoting the implementation of the proposals that derive from it. However, the field research also indicated that there is a significant set of factors that affect the possibilities of implementation that are not considered within the framework of Interactive Management.

The conclusions of the thesis include the specific factors that were identified as contributing to implementation within the context of a systemic intervention based on Interactive Management, and indicate the contributions to knowledge of the subjects that were derived as a result of this work.

Publication Type: Thesis (Doctoral)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HM Sociology
T Technology
Departments: Bayes Business School > Bayes Business School Doctoral Theses
Bayes Business School > Management
Doctoral Theses
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