City Research Online

Abstract

Information is powerful; it can influence peoples' views and, in turn, their behavior. Much recent research and discussion on the role information plays in view change has focused on filter bubbles, echo chambers and misinformation and how they might influence what people think and how they act. However, no prior work has focused specifically on understanding the human information behavior (HIB) that drives and facilitates view change. We report findings from interviews with 18 people who recently changed views on issues they considered important. We found a tight symbiotic relationship between HIB and view change; passive information encountering sparked change, often spurring follow‐up active seeking and verification which progressed the change to a “point of no return,” supported making the change and reinforced the decision to change. When shared, information that contributed to the change sometimes sparked changes in others (as did expressing or debating the change), serving as an information encounter that perpetuated a cycle of HIB and view change. This understanding of the integral role of HIB in view change can inform policy and systems design to promote view change autonomy and a broader research agenda of understanding HIB to support democratic principles and values.

Publication Type:	Article
Additional Information:	© 2024 The Authors. Journal of the Association for Information Science and Technology published by Wiley Periodicals LLC on behalf of Association for Information Science and Technology. This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.
Publisher Keywords:	Human Information behaviour; view change, information interaction
Subjects:	H Social Sciences > HM Sociology H Social Sciences > HN Social history and conditions. Social problems. Social reform Q Science > QA Mathematics > QA75 Electronic computers. Computer science Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Departments:	School of Science & Technology School of Science & Technology > Computer Science School of Science & Technology > Computer Science > Human Computer Interaction Design
SWORD Depositor:	Symplectic Administrator

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