Using Information Visualization to Support Creativity in Service Design Workshops

Dove, G. & Jones, S. (2014). Using Information Visualization to Support Creativity in Service Design Workshops. Paper presented at the ServDes. 2014, 09-04-2014 - 11-04-2014, Lancaster, UK.

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Abstract

In this paper we outline ongoing PhD research in which we are exploring how information visualization can be used to make quantitative data more accessible and engaging to key stakeholder representatives during service design workshops. We also outline how such visualizations could be used in conjunction with applied creativity techniques to identify ideas for design requirements that are both novel and appropriate, and therefore considered creative. We illustrate this research with details of a workshop held with customers and staff of E.ON Energy in which the objective was to design new services that utilise the data generated by smart energy meters.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: information visualization, creativity, smart energy services
Subjects: Z Bibliography. Library Science. Information Resources
Divisions: School of Informatics > Centre for Human Computer Interaction Design
URI: http://openaccess.city.ac.uk/id/eprint/3864

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