Items where Schools and Departments is "Cass Business School" and Year is 2012
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Article
Henning, V., Hennig-Thurau, T. and Feiereisen, S. (2012). Giving the Expectancy-Value Model a Heart. Psychology and Marketing, 29(10), pp. 765-781. doi: 10.1002/mar.20562
Jasmand, C., Blazevic, V. and de Ruyter, K. (2012). Generating sales while providing service: A study of customer service representatives' ambidextrous behavior. Journal of Marketing, 76(1), pp. 20-37. doi: 10.1509/jm.10.0448
Li, F., Pieńkowski, D., van Moorsel, A. and Smith, C. (2012). A Holistic Framework for Trust in Online Transactions. International Journal Of Management Reviews, 14(1), pp. 85-103. doi: 10.1111/j.1468-2370.2011.00311.x
Oderanti, F. O., Li, F. and De Wilde, P. (2012). Application of strategic fuzzy games to wage increase negotiation and decision problems. Expert Systems with Applications, 39(12), pp. 11103-11114. doi: 10.1016/j.eswa.2012.03.060
Schepers, J., Falk, T., de Ruyter, K., de Jong, A. and Hammerschmidt, M. (2012). Principles and principals: Do customer stewardship and agency control compete or complement when shaping frontline employee behavior?. Journal of Marketing, 76(6), pp. 1-20. doi: 10.1509/jm.11.0112
White, K., MacDonnell, R. and Ellard, J. H. (2012). Belief in a Just World: Consumer Intentions and Behaviors Toward Ethical Products. Journal of Marketing, 76(1), pp. 103-118. doi: 10.1509/jm.09.0581
Thesis
Balasuriya, J.W. (2012). An Empirical Analysis of Financial Optimism and Portfolio Choice. (Unpublished Doctoral thesis, City University London)
Bhattacharyya, Kaustav (2012). Communities of Practice facilitating learning and innovation in the Indian Administrative Services - A qualitative investigative study. (Unpublished Doctoral thesis, City University London)
Ma, Tao (2012). Corporate dividend decisions. (Unpublished Doctoral thesis, City University London)