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Abstract

This quasi-experiment tested the extent to which an individual characteristic, psychological flexibility, moderated the effects of a control-enhancing work reorganization intervention in a call center. Results indicated that, compared with a control group, this intervention produced improvements in mental health and absence rates, particularly for individuals with higher levels of psychological flexibility. Findings also showed that these moderated intervention effects were mediated by job control. Specifically, the intervention enhanced perceptions of job control, and hence its outcomes, for the people who received it, especially for those who had greater psychological flexibility. Discussion highlights the benefits of understanding the processes (e.g., mediators, moderators, and mediated moderators) involved in work reorganization interventions.

Publication Type:	Article
Additional Information:	Copyright APA 2008, published in Journal of Applied Psychology. This article may not exactly replicate the final version published in the APA journal. It is not the copy of record.
Publisher Keywords:	Absenteeism, Affect, Decision Making, Organizational, Humans, Mental Health, Negotiating, Personality, Questionnaires, Workplace
Subjects:	B Philosophy. Psychology. Religion > BF Psychology H Social Sciences > HD Industries. Land use. Labor
Departments:	School of Health & Psychological Sciences > Psychology
Related URLs:	Author
SWORD Depositor:	Symplectic Administrator

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