City Research Online

Abstract

Global healthcare systems are struggling to manage the increasing demand for services. What is becoming apparent is the need for a greater understanding of the design of existing patient care pathways (journeys) and how these might be improved. Taking a Lean perspective, a popular approach employed for improving healthcare services, the authors consider how existing patient pathways can be visualized. Examples are used to illustrate varying degrees of complexity within the design and when Lean principles might help in providing a standardized and predictable service. The merits and challenges associated with using bandwidths are discussed and suggestions for future research are provided.

Publication Type:	Article
Additional Information:	This is an Accepted Manuscript of an article published by Taylor & Francis in Public Money & Management on 27 October 2017, available online: https://www.tandfonline.com/doi/full/10.1080/09540962.2018.1389495.
Publisher Keywords:	Bandwidth; healthcare; improvement; Lean; patient pathwa
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management R Medicine R Medicine > RA Public aspects of medicine
Departments:	Presidents's Portfolio
SWORD Depositor:	Symplectic Administrator

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