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Items where City Author is "Radnor, Zoe"

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Number of items: 26.


Bateman, N., Radnor, Z. ORCID: 0000-0002-1624-5729 and Glennon, R. (2018). Editorial: The landscape of Lean across public services. Public Money & Management, 38(1), pp. 1-4. doi: 10.1080/09540962.2018.1389482

Williams, S. and Radnor, Z. (2018). An integrative approach to improving patient care pathways. International Journal of Health Care Quality Assurance, doi: 10.1108/IJHCQA-07-2017-0132

Hodgkinson, I., Hughes, P., Radnor, Z. ORCID: 0000-0002-1624-5729 and Glennon, R. (2018). Affective commitment within the public sector: antecedents and performance outcomes between ownership types. Public Management Review, 20(12), pp. 1872-1895. doi: 10.1080/14719037.2018.1444193

Glennon, R., Hodgkinson, I., Knowles, J., Radnor, Z. ORCID: 0000-0002-1624-5729 and Bateman, N. (2018). Public Sector ‘Modernisation’: Examining the Impact of a Change Agenda on Local Government Employees in England. Australian Journal of Public Administration, 77(2), pp. 203-221. doi: 10.1111/1467-8500.12294

Cluley, V., Radnor, Z. ORCID: 0000-0002-1624-5729, Salvatori, F. and Whiting, A. (2018). A role for independent peer review: reflections on the gateway review process. British Journal of Healthcare Management, 24(5), pp. 242-249. doi: 10.12968/bjhc.2018.24.5.242

Williams, S. J. and Radnor, Z. ORCID: 0000-0002-1624-5729 (2017). Using bandwidths to visualize and improve patient pathways. Public Money & Management, 38(1), pp. 21-28. doi: 10.1080/09540962.2018.1389495

Procter, S. and Radnor, Z. ORCID: 0000-0002-1624-5729 (2017). Teamworking and Lean revisited: a reply to Carter et al. International Journal of Human resource Management, 28(3), pp. 468-480. doi: 10.1080/09585192.2015.1111252

de Jong, J., Douglas, S., Sicilia, M., Radnor, Z., Noordegraaf, M. and Debus, P. (2016). Instruments of value: using the analytic tools of public value theory in teaching and practice. Public Management Review, 19, pp. 605-620. doi: 10.1080/14719037.2016.1192162

Radnor, Z. and Bateman, N. (2016). Debate: The development of a new discipline— public service operations management. Public Money & Management, 36(4), pp. 246-248. doi: 10.1080/09540962.2016.1162586

Osborne, S. P., Radnor, Z. and Strokosch, K. (2016). Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?. Public Management Review, 18(5), pp. 639-653. doi: 10.1080/14719037.2015.1111927

McColl-Kennedy, J. R., Gustafsson, A., Jaakkola, E., Klaus, P., Radnor, Z. J., Perks, H. and Friman, M. (2015). Fresh perspectives on customer experience. Journal of Services Marketing, 29(6/7), pp. 430-435. doi: 10.1108/JSM-01-2015-0054

Osborne, S. P., Radnor, Z., Kinder, T. and Vidal, I. (2015). The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services. British Journal of Management, 26(3), pp. 424-438. doi: 10.1111/1467-8551.12094

Procter, S. and Radnor, Z. ORCID: 0000-0002-1624-5729 (2014). Teamworking under Lean in UK public services: lean teams and team targets in Her Majesty's Revenue & Customs (HMRC). International Journal of Human Resource Management, 25(21), pp. 2978-2995. doi: 10.1080/09585192.2014.953976

Radnor, Z., Osborne, S. P., Kinder, T. and Mutton, J. (2014). Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting. Public Management Review, 16(3), pp. 402-423. doi: 10.1080/14719037.2013.848923

Radnor, Z. and Johnston, R. (2013). Lean in UK Government: internal efficiency or customer service?. Production Planning & Control, 24(10-11), pp. 903-915. doi: 10.1080/09537287.2012.666899

Chicksand, D., Watson, G., Walker, H., Radnor, Z. and Johnston, R. (2012). Theoretical perspectives in purchasing and supply chain management: an analysis of the literature. Supply Chain Management: An International Journal, 17(4), pp. 454-472. doi: 10.1108/13598541211246611

Robinson, S., Radnor, Z. J., Burgess, N. and Worthington, C. (2012). SimLean: Utilising simulation in the implementation of lean in healthcare. European Journal of Operational Research, 219, pp. 188-197. doi: 10.1016/j.ejor.2011.12.029

Chester Buxton, R. and Radnor, Z. (2012). How do they do it? Understanding back office efficiency savings made by English councils. International Journal of Public Sector Management, 25(2), pp. 118-132. doi: 10.1108/09513551211223776

Radnor, Z. J., Holweg, M. and Waring, J. (2012). Lean in healthcare: The unfilled promise?. Social Science & Medicine, 74(3), pp. 364-371. doi: 10.1016/j.socscimed.2011.02.011

Papadopoulos, T., Radnor, Z. and Merali, Y. (2011). The role of actor associations in understanding the implementation of Lean thinking in healthcare. International Journal of Operations & Production Management, 31(2), pp. 167-191. doi: 10.1108/01443571111104755

Book Section

Radnor, Z. J. (2015). Introduction: the role and substance of public service operations management. In: Radnor, Z. J., Bateman, N., Esain, A., Kumar, M., Williams, S. J. and Upton, D. M. (Eds.), Public Service Operations Management: A Research Handbook. (pp. 1-10). London: Routledge. ISBN 9781138813694


Bateman, N., Chester Buxton, R. and Radnor, Z. J. ORCID: 0000-0002-1624-5729 (2017). The status of continuous improvement in ICiPS members in 2015. ICiPS and Loughborough University.

Conference or Workshop Item

Glennon, R., Hodgkinson, I., Knowles, J., Radnor, Z. and Bateman, N. (2017). The aftermath of modernization: examining the impact of a change agenda on local government employees in the UK. Paper presented at the 21st Annual IRSPM Conference, 19-21 Apr 2017, Budapest, Hungary.

Leite, H., Bateman, N. and Radnor, Z. (2016). A classification model of the lean barriers and enablers: a case from Brazilian healthcare. Paper presented at the 23rd EurOMA Conference, 17-22 Jun 2016, Trondheim, Norway.

Zirar, A. A., Radnor, Z. ORCID: 0000-0002-1624-5729 and Charlwood, A. (2015). The relevance of the human resource management (HRM) to lean in the service sector: evidence from three exploratory case studies. Paper presented at the Loughborough School of Business and Economics (SBE) Doctoral Conference 2015, 16 September 2015, Loughborough, UK.

Glennon, R., Radnor, Z. J. ORCID: 0000-0002-1624-5729, Hodgkinson, I. R. and Chester Buxton, R. Locating customer value in contracting-out decisions in English local authorities. Paper presented at the IRSPM Conference 2016, 13 - 15 Apr 2016, Hong Kong, China.

This list was generated on Sat Feb 23 04:39:45 2019 UTC.